Support

How to reach us

• Email: [email protected]
• Phone: +998 77 11 444 66
• Telegram: t.me/VM_Industries

We reply on business days, usually within one business day. Club staff with VMI Pro questions can use the same contacts.

What to include in your request

• The phone number your account is registered to.
• The club your question is about: name and city.
• What happened and when — step by step.
• A screenshot of the error.
• Your phone model and iOS or Android version.

Never send us the SMS code — we don't need it and will never ask for it.

Frequently asked questions

The SMS code doesn't arrive

Wait 60 seconds — you can't request a new code sooner. Check the number and your network signal. A code is valid for 5 minutes. One number can receive up to 5 codes per hour and 10 per day; after 5 wrong entries in a row, sign-in is blocked for 15 minutes. If the code still doesn't arrive, write to us.

My club doesn't appear in the app

A club appears once it sends an invitation to your number. Ask the administrator to check the number in your profile and send you an app invitation. The number at the club and the number you sign in with must match.

My membership, remaining visits or visit history is wrong

The app shows data from the club's system. Contact the administrator — once it is corrected at the club, the app will update too.

Face check-in doesn't work

Stand where your face is well lit and take off glasses and headwear. If that doesn't help, show your QR code or go to the front desk. The face check-in photo is added and updated by the club administrator.

Notifications don't arrive

Check that notifications are allowed for the app in your phone settings and turned on in the app's notification settings.

I changed my phone number

Your account is tied to your number. Ask your club to add the new number to your profile and sign in with it. If you no longer have access to the old number, write to us and we will close the old account.

How do I delete my account?

Profile → Delete account → confirm. Or write to [email protected] with the phone number of your account. Memberships and visit history remain with the club. Details: vmi.uz/privacy.