VMI — Fitness Terms of Use

1. What the app is

VMI — Fitness is a mobile app for members of fitness clubs that keep their records in Visit Manager. It shows your membership, remaining visits, visit history and schedule, wallet and bonus points, and lets you enter the gym by QR code or face if your club supports it.

The app is provided by WHALE INDUSTRIES MChJ (“VMI”). Downloading and using the app is free.

2. Your account and phone number

• You sign in with your phone number and a one-time SMS code. There is no password: whoever has access to the number has access to the account.
• Only sign up with your own number. Never share the SMS code — VMI and club staff will never ask for it.
• Actions in your account after signing in with a code are treated as yours until you tell us you have lost access to the number.
• Changed your number or lost your SIM card? Write to [email protected] right away and we will close access to the account. Ask your club to add the new number to your profile.
• One person, one account. One account can be linked to several clubs.
• You can turn on a Face ID or fingerprint lock in your profile — it protects the app if your phone ends up in someone else's hands.

3. What VMI does and what your club does

• VMI does not sell club memberships or services and is not a party to your agreement with the club.
• Prices, gym rules, schedules, freezes and refunds are the club's terms. Please settle questions about them with the club.
• The app gets membership and visit data from the club's CRM. If it is wrong, contact the club — it will correct it in its system.
• Available features depend on the club: for example, face check-in or freezes only work if the club has turned them on.
• A club appears in the app once it sends an invitation to your number.

4. QR pass and face check-in

• The QR pass and face check-in confirm that it is you entering the gym. Use them under your club's rules.
• Do not give your QR code to anyone else — on screen or as a screenshot.
• Face check-in only works if the club has added your reference photo to its CRM. If the system is not confident about the match, an administrator confirms your entry.
• The club may refuse entry if the data in the app does not match the club's records or its rules have been broken.
• Details about the check-in photo are in the Biometric Data Policy: vmi.uz/biometrics.

5. Prohibited use

• Signing in to someone else's account or signing up with someone else's number.
• Giving your QR pass to others or entering with someone else's photo or video.
• Mass-requesting SMS codes, guessing codes or bypassing service limits.
• Interfering with the app or servers, modifying the app, or probing for vulnerabilities without our permission. Found a vulnerability? Write to [email protected].
• Using the app for unlawful purposes.

If these rules are broken, we may restrict or block access to the account. SMS code limits — no more than once a minute and a few per hour — apply to everyone and protect the service from abuse.

6. Availability and liability

• We work to keep the app running smoothly but cannot guarantee it: there may be maintenance, connection problems or SMS delays at the carrier.
• Data in the app may lag behind the club's CRM. If something does not match, the club's data prevails.
• To the extent permitted by law, VMI is not liable for the club's services or for failures of carriers, SMS providers and app stores.

7. Deleting your account

You can delete your account at any time: Profile → Delete account. What gets deleted is described in the Privacy Policy: vmi.uz/privacy. Memberships and visit history remain with the club.

8. Changes to these Terms

We may change these Terms, for example when new features appear. The new version is published on this page with its date. We will announce significant changes in the app. If you keep using the app after that, you accept the new version.

9. Governing law

These Terms are governed by the laws of the Republic of Uzbekistan. We first try to resolve disputes through negotiation — write to [email protected]. If we cannot agree, the dispute will be heard by a court at VMI's location in Tashkent, unless the law provides otherwise.

10. Contact

Email: [email protected]. Other ways to reach us are on the support page: vmi.uz/support.